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Upvotes Follow Unfollow 6 days ago (edited) Dots Created by potrace 1.15, written by Peter Selinger 2001-2017 Once they’ve run through these simulations a few times, they’ll be better equipped to handle rude customers in real life. Role-playing is a particularly good way for restaurant staff to get to grips with strange and uncomfortable scenarios. A company that has a growth-oriented mindset knows to periodically invest in staff training to sharpen their skills. And training isn’t a one-off thing, either. Restaurant owners and managers ought to invest in it so that their staff have experience handling stressful situations with grace and ease. Meanwhile, a more upscale place would have far stricter protocols in place of what (not) to do. And the types of policies and training the company put in place to handle problematic customers.Ī more laid-back restaurant and manager might allow more flexibility when it comes to using humor with customers. Who your manager and coworkers are that day. How you’ll approach things will depend on a lot of factors. Good training and managerial support makes all the difference and can give your employees a lot of confidence to handle delicate situations

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In other words, you want to seem as professional as possible while also pointing out that you will not tolerate awful behavior from your customers. Ideally, you want to find a balance between staying calm, cool, and collected, as well as enforcing some healthy boundaries. Dealing with them requires a far more subtle approach. Or they have close to no emotional regulation. Over time, they’ve learned that they can get what they want by behaving bluntly and putting staff members in awkward positions. These people generally have a standoffish nature. The second group is far more difficult to handle. Most people just want to be heard and understood. A bit of empathy goes a long way when taking their order. Sometimes, no matter how polite we generally are, we might snap because we’re overstressed, overworked, and exhausted. But they’re not fundamentally bad people. The first ones are simply having a bad day.

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Now, any experienced restaurant employee probably instinctively knows how to distinguish between two broad categories of rude customers. At some point, you’ll have to wait on someone who treats you badly.

However, anyone who’s worked in the food service industry knows that rude customers are an inevitability.

There is no reason to treat your server with disrespect. Veteran servers can quickly tell who’s entitled and who’s just having a bad day Be the person you would want to work with,” she advised all servers. Don’t look at your tips until the end of the night. However, the OP warned, the job can be very draining, physically, mentally, as well as emotionally. I got to see a relationship from their first date to when he proposed 3 years later. “I have also had guests who tip me 200% of the bill, guests who have advocated for me with other guests/managers, and regulars who bring me Christmas presents.

On the flip side, she’s also had some extremely positive experiences. “The truth is that sometimes humans have bad days and sometimes they are just bad humans.” Unfortunately, the redditor had to deal with some truly awful human beings who have assaulted, harassed, and threatened her.

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Knowing that they could come into the restaurant hungry and/or having a bad day, and they could leave full and happy (maybe even with a smile), it makes it all worth it,” u/bambieyedbiatch said. I loved being able to be a happy part of someone’s day. “Although working in a restaurant is difficult (and to those who don’t agree, yes it is) it is so rewarding. She was happy to share some pearls of wisdom with anyone who’s new to the food service industry. We were interested to get the redditor’s thoughts on working as a server at a restaurant. Maybe with a few fun words.” Working as a server has its ups and downs, but it can be incredibly rewarding cursing, yelling, anything physical) they are kicked out of the establishment. “I will say, the moment a guest is aggressive with me (I.e. However, if things escalate, then all the politeness goes out the window. Treat others the way you would like to be treated and all that,” she said. If I come over yelling and cursing, the guest will too. “It sets an expectation for the interaction. The OP stressed the importance of empathy and kindness when dealing with customers.